Customer Service Training & Coaching
Most organizations struggle with the common dilemma of retaining long-term customers. The cost of procuring new business is high and competition is as strong as it’s ever been. When front-liners are trained to take care of customers by providing extraordinary service, the dilemma of retaining long-term clients is diminished. Positive Impact is a foundational training program designed to strengthen the mindsets, instill high-performance behaviors and provide practical techniques for front-liners who are charged with providing extraordinary service to their customers.
RedRock’s Positive Impact™ provides a foundation for organizations who intend to establish and implement a foundation for extraordinary customer service within their organization.
Build a Foundation for Success
- Build & Sustain Mental Toughness
- Build Positive Relationships
- Create Actionable Goals
- Leverage Your Time
Provide Extraordinary Service
- Communicate with Empathy
- Know Your Strategic Advantage
- Present Yourself with Impact
- Be Your Customer’s Advocate