by Jeff Ruby | Jan 1, 2019 | Leadership, Sales |
As I reflect on 2018, I realize that it was one of the most productive years my client’s have ever experienced. All indications are that 2019 will be another year of significant opportunity. Then, I believe we are in for an economic adjustment in 2020. This...
by Jeff Ruby | Dec 27, 2018 | Customer Service, Leadership, Management |
The ideal way to communicate, whether at work, at home or with friends is to be straight-forward, honest, caring, reliable and proactive. This is known as being assertive. Even though fear may try and hold you back, when you’re assertive you’ll get to the heart of...
by Jeff Ruby | Dec 21, 2018 | Customer Service, Management |
“The customer is always right.” How many times have you heard that? Harry Gordon Selfridge, the founder of Selfridge’s department store in London, coined the phrase in 1909. Selfridge’s, now a chain of department stores, is the only store to be named the Best...
by Jeff Ruby | Dec 13, 2018 | Jeff Ruby, Leadership |
Today’s emerging growth companies are increasingly more agile than those of yesteryear. Most agree that innovation is more necessary today than ever before. Have you considered what these changes mean for your company? If you are not placing a priority on developing...
by Jeff Ruby | Nov 29, 2018 | Jeff Ruby, Leadership |
Let’s get straight to the point, what do you want from people who take the lead? Does this differ in any way from how you want others to view you when you take the lead? If you carry a title of owner, manager or director, then you’re a leader; if you don’t carry one...
