Avoid the Poison that Destroys Relationships

Avoid the Poison that Destroys Relationships

The ideal way to communicate, whether at work, at home or with friends is to be straight-forward, honest, caring, reliable and proactive. This is known as being assertive. Even though fear may try and hold you back, when you’re assertive you’ll get to the heart of issues before they grow into disasters. If fear takes over, you’ll find yourself reacting instead of proactively communicating. When this happens your communication style will turn passive, aggressive or passive-aggressive. These styles of communication are the poison that destroys relationships.

How to Invest in Customer Experience in 2019

How to Invest in Customer Experience in 2019

To commit to customers means develop a strategy that encompasses the entire customer journey – taking into consideration marketing, advertising, research, sales and more. You need to deliver a customer experience that makes you stand out, and that means moving beyond probing the buyer with questions and simply watching and copying direct competitors. There are practical ways to improve customer experience…